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Need Assistance? Call Us 020 7549 7900
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WE OFFER A HAND-PICKED RANGE OF FINE WINES IMPORTED DIRECTLY FROM THE GROWERS AND DELIVERED TO YOUR DOOR.

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Need Assistance?

Call us on 020 7549 7900

Frequently Asked Questions

FAQs

General

Ordering

  • I have a faulty bottle?

    If you don’t like any bottle, for whatever reason or it is faulty, please let us know and we will replace the wine or refund you. Faulty or unenjoyable bottles of any description, reported within a reasonable time after purchase, will be refunded without question or delay. Please contact our sales team on 0207 5497900 or by hello@fromvineyardsdirect.com if you are not entirely happy with your purchase.

  • Do I need to have an account with you to place an order?

    No. you don't need to have an account however it may make it easier for you to see a record online when you order in the future. We will need to know your details though, billing address, delivery address, phone number etc.

  • Do you have a wine list/brochure you can send me?

    As our wines regularly change on our website from offer prices to vintages the best way to view our selection is online. We do occasionally send out brochures with best sellers etc. especially around Christmas time and we would be pleased for you to join our mailing list.

  • Is there a minimum spend?

    All of our wines unless stated as sealed cases (excluding en-primeur) can be purchased as 1 bottle or as many bottles as you wish. Please bear in mind, unless advertised there will be a delivery charge if under 12 bottles.

  • Can I amend my order?

    If you would like to amend your order in anyway, please call our office on 0207 5497900. As long as the wines haven't already left our warehouse the order can usually be altered.

Deliveries

  • Can I collect my order from your shop?

    Absolutely, our shop is located just on the outskirts of Colchester and has a wonderful selection of our wines from top of the range to everyday drinking wines. The shop address is Birchwood Farm, Birchwood Rd, Dedham, CO7 6HX. Please just tick click and collect when placing your order online or let our customer service team know when placing the order over the telephone.

  • Can my wines be delivered to an alternative address?

    When you place your order online or over the telephone, you will be asked for the delivery address. The delivery address doesn’t have to be the same as the billing address.

  • Where are my wines as they haven’t arrived yet?

    When you place an order you will be able to choose a delivery date. Some of wines are offered on a pre-shipment basis which means the wines are not yet in the UK. There will be a date for dispatch advertised on our website and our customer service team will also be able to confirm a date with you. If your wines were in stock when you placed the order and have been dispatched by our warehouse team you should receive an email or text with tracking details from our couriers. If there has been a damage en-route to you, our courier will notify us and we will send a replacement at the earliest opportunity.

  • Can I have wines delivered outside the UK?

    Unfortunately for reasons outside of our control we can no longer send wines outside of the UK.

  • How long until I receive my order?

    For orders being delivered to mainland UK we offer delivery within 3-5 working days or you are welcome to choose a date that is convenient to you at the time of ordering. Please call our office on 0207 5497900 for deliveries to Northern Ireland, Highlands and Islands or if you need the wines sooner, please call us we will try our best to arrange where possible. Saturday deliveries are possible in some areas, please ask our customer service team for a price.

Payments

  • What payment methods do you accept?

    We accept all major credit cards: Visa, Mastercard, American Express. You can also make payment with a cheque or via Bank Transfer. If you would like to make a payment our bank account details are as follows; Account name:The Wine Company (UK) Ltd, T/a From Vineyards Direct. Sort Code:16-16-31 Account Number:10913989.

 
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